Support

IMPORTANT NOTIFICATION

How to Update the Password on Your Mobile App

This app is a mobile portal to access data from Black Knight Data & Analytics. Black Knight is enforcing a password change on their service every 90 days.This affects your mobile app because it needs to use the same account information, so the stored password on your mobile app will also need to be updated.

If you are receiving a message on the app that your login is invalid, the most likely issue is that your stored login information is out of date.

APPLE USERS: How to update your login

1. Open the Settings screen of the app and scroll to the bottom of the screen
2. Select Log Out
3. Log back in using the same username and password you use on the website (CA & OR:  www.fidelitypassport.com TX: www.titlepro247.com)

ANDROID USERS: How to update your login

1. Open the Settings screen of the app
2. Completely clear, and carefully re-enter your username and password, using the same information you use on the website (CA & OR:  www.fidelitypassport.com TX: www.titlepro247.com)
3. Scroll down to the bottom of the screen and select Save. Important! If you do not hit save, your updated information will not be applied.

More Information
Fidelity National Title

California
Inland Empire – 800-439-8880
Los Angeles – 888-284-8934
Orange – 800-588-9228
San Diego – 619-298-8385
San Louis Obispo/Central Coast – 805-782-6900
San Mateo – 650.631.6139
Santa Clara
Ventura – 800-831-2988

Texas
Fidelity DFW

Getting Started

To get started, you need an account provided by your Fidelity Sales Rep.

Note New users must also login to their data account from a desktop computer or browser app on your mobile device. You MUST sign-in to accept agreements and complete your account setup before you can use your login on Fidelity TitleForce.  Your data account may be either: www.fidelitypassport.com (California) or www.titlepro247.com (Texas).

Step 1: Download the app

Step 2: Log In
Username & Password: Your login for www.fidelitypassport.com (California) or www.titlepro247.com (Texas)
Security Code: Provided by your Fidelity Sales Rep

Android Guides

• Sync Saved Files & Reports Between Devices
• Common login issues (and how to fix them)
• Login Issues (Code 16, 17, 18)
• Sharing Files & Reports
• Android: Walking Farm®
• Android: Find a Farm
• Camera View is Not Working on My Device
• Android: Camera View – Check if Your Device is Supported
• Android: Camera View Shutter Button is Always Red / Never Turns Green
• Android: Compass Calibration

Apple Guides

• Sync Saved Files & Reports Between Devices
• iOS 11 Update
• Common login issues (and how to fix them)
• Backing up your Farm Data to Apple’s iCloud
• Login Issues (Code 16, 17, 18)
• Sharing Files & Reports
• Recorded Document Files / Images
• Apple: Walking Farm®
• Apple: Find a Farm
• Camera View is Not Working on My Device

Walking Farm® Tutorials

FAQ’s
Android Guide
Apple Guide

Need Help?

I need an account (username, password, or security code)

I am trying to login and receiving a message my login is invalid (Error Code 16, 17, 18).

I am receiving a message that my security code has expired (error code 12).

I have a question about Walking Farm

Other Issues

Are you looking for a Security Code, Username or Password?

You need to contact Fidelity National Title Company.

I am receiving a message my login is invalid (error code 16, 17, 18).

APPLE USERS: How to update your login

1. First, verify your login information.
   CA & OR: Visit www.fidelitypassport.com and log in (via a mobile browser app, or desktop computer).
   TX: Visit www.titlepro247.com and log in (via a mobile browser app, or desktop computer).
2. Next, on your mobile device open the app
3. Open the Settings screen of the app and scroll to the bottom of the screen
4. Select Log Out
5. Log back in using the same information from step 1 above, being careful to include special characters, capital letters, etc.
   (Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).

ANDROID USERS: How to update your login

1. First, verify your login information:
   CA & OR: Visit www.fidelitypassport.com and log in (via a mobile browser app, or desktop computer).
   TX: Visit www.titlepro247.com and log in (via a mobile browser app, or desktop computer).
2. Next, on your mobile device open the app
3. Open the Settings screen of the app
4. Completely clear, and carefully re-enter your username and password, using the same information from step 1 above. Be careful to include special characters, capital letters, etc.
   (Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).
5. Scroll down to the bottom of the screen and select Save.
   Important! If you do not hit save, your updated information will not be applied.
6. Test your login by searching for a property.

I receiving a message that my security code has expired (error code 12).

Please contact Fidelity National Title Company.

We handle technical issues related to the application and are not able to provide user access information.

Contact Red Shed Technology Technical Support

If you need an account, contact Fidelity National Title using the contact details above.

If you have a question that has not been answered here, please open a support ticket.

Support hours: Monday-Friday 8:00 AM-5:00 PM CST